Each customer is assigned an experienced, caring Registered Nurse Case Manager who specializes in your specific needs. RN Case Managers conduct patient and environmental assessments and coordinated care between all health care team members, including the physician. They monitor vital signs, administer medication, perform injections and IV infusions, change dressings, and much more. Their care enables you to remain in the comfort of your own home.

Physical Therapists facilitate rehabilitation from surgery, illness, or injury. Services include physical therapy, occupational therapy, and speech therapy.

Medical Social Workers connect patients with community resources, assess eligibility for various assistance programs, aid in long-term care planning, and provide counseling and crisis intervention.

Home Health Care Assistants and Personal Care Assistants help patients with the activities of daily living, including: bathing, dressing, light housekeeping, errands, and meal preparation. They can also provide respite services and rehabilitation exercise assistance.

These services are offered in coordination with the patient's family and private physician, case managers, discharge planners, and trust officers.

Why Do We Love Our Jobs and Our Clients?

Meet some of our Team Members and here what they have to say about working at Health Care Services of Northern New York, Inc.

"At Health Care Services of Northern New York, physical therapists have opportunity to use their expertise in treating a variety of illnesses and conditions.  We interact with the client in their home setting, where we can establish an optimum treatment plan. This enables us to meet client needs and establish pertinent goals.  We often meet the client’s family; their input assists us in developing treatment plans and goals.  It is extremely gratifying to watch our clients progress from being dependent in their homes to functioning independently."

Gail, Physical Therapist
HSNNY Team Member since 1994

"I have worked for Health Care Services of Northern New York for going on 17 years and have always found this job to be very satisfying. It is truly a rewarding experience time and time again to see a patient come home from the hospital in need of daily home health services to becoming completely independent again- all in their own home!"

Sheri, Director of Clinical Services
HSNNY Team Member since 1992

"I have been employed by Health Care Services of Northern New York since 2007. I experience true satisfaction going into a clients home and providing services to them while in their home as a guest, I am able to teach them and heal them, in the comfort of their own home. When we are done - we leave as a member of their family. I work with a team of health care providers; skilled nursing, physical therapy and home health aides- we all work towards one goal. That Goal is a better quality of life  for our clients."

Erica, RN Case Manager
HSNNY Team Member since 2007

“It’s the PCAs and CHHAs who really make a world of difference to someone in need of help.  For me, the most rewarding feeling is knowing I make my clients smile and that I help with what they needed, which allows them to remain in their homes. At least once a day one of my clients will say to me ‘thank you so much for everything you have done. I don’t know what I would do if you were not here.’ That is the biggest reward I get for doing what I do. It truly is complete satisfaction!” 

Julie, CHHA
HSNNY Team Member since 2004